Skip to content
Alt="" Linkedin Facebook Tiktok Instagram
  • Press & Media
  • 0161 200 9960
  • info@baringslaw.com
  • Press & Media
  • 0161 200 9960
  • info@baringslaw.com

Click here to start your claim against Microsoft or Google - Protect your data from AI Training

alt=""
  • Home
  • Practice Areas
    • Bank Fraud
    • Business Interruption Claims
    • Data Breach Claims
    • Diesel Emission Claims
    • Immigration Law
    • Irresponsible Lending
    • Microsoft & Google Claims
    • Mis-Sold Business Energy Claims
    • Mis-Sold Motor Vehicle Finance Claims
    • Mis-Sold Pension Claims
    • St. James’s Place
    • Tenancy Deposit Claims
  • About Us
    • Our Story / Our Team
    • Careers
    • Client Testimonials
  • News & Insights
    • Case Studies
    • Latest News
    • Press Releases
    • Newsletters
  • Resources
    • FAQs
    • Feedback
    • Help Centre
    • Press & Media
Menu
  • Home
  • Practice Areas
    • Bank Fraud
    • Business Interruption Claims
    • Data Breach Claims
    • Diesel Emission Claims
    • Immigration Law
    • Irresponsible Lending
    • Microsoft & Google Claims
    • Mis-Sold Business Energy Claims
    • Mis-Sold Motor Vehicle Finance Claims
    • Mis-Sold Pension Claims
    • St. James’s Place
    • Tenancy Deposit Claims
  • About Us
    • Our Story / Our Team
    • Careers
    • Client Testimonials
  • News & Insights
    • Case Studies
    • Latest News
    • Press Releases
    • Newsletters
  • Resources
    • FAQs
    • Feedback
    • Help Centre
    • Press & Media
Talk to Us
alt=""

Complaints Policy

  1. We are committed to providing a high-quality legal service.
  2. We acknowledge that we may not always get it right so if something has gone wrong, including in relation to the bill, we need you to tell us.
  3. How do I make a complaint?
    • You can contact us in writing (by letter, fax or email)
    • To help us to understand your complaint, and in order that we do not miss anything, please tell us:
      • your full name and contact details
      • what you think we have got wrong
      • what you hope to achieve as a result of your complaint, and
      • your file reference number (if you have it)
    • If you require any help in making your complaint, we will try to help you.
  4. How will you deal with my complaint?
    • We will record your complaint centrally.
    • We will write to you within two working days acknowledging your complaint, enclosing a copy of this policy.
    • We will investigate your complaint. This will usually involve:
      • reviewing your complaint
      • reviewing your file(s) and other relevant documents, and
      • speaking with the person who dealt with your matter
    • We may also need to ask you for further information or documents. If so, we will ask you to provide the information within a specific period of time.
    • We will update you on the progress of your complaint at appropriate times.
    • We may also, if appropriate, invite you to a meeting to discuss your complaint. You do not have to attend if you do not wish to or if you are unable to. We will be happy to discuss the matter with you on the telephone.
    • We will write to you at the end of our investigation to tell you what we have done and what we propose to do to resolve your complaint. Where possible, we will aim to do this within 21 days of the date of our letter of acknowledgement.
  5. What if I am not satisfied with the outcome?
    • If you are unhappy with the outcome of our complaints handling procedure, please first let us know and we will review the matter.
    • If you are still unhappy you can ask the Legal Ombudsman to look into your complaint. You can contact the Legal Ombudsman:
      • by post at PO Box 6167, Slough, SL1 0EH
      • by telephone: 0300 555 0333, or
      • by email: enquiries@legalombudsman.org.uk
    • You must usually refer your complaint to the Legal Ombudsman within six months of our final written response to your complaint and within six years of the act or omission about which you are complaining occurring (or within three years of you becoming aware of it). Further details are available on the website: legalombudsman.org.uk.
    • If we are unable to resolve your complaint, and it relates to a contract we entered into online or by other electronic means, you may also be able to submit your complaint to an approved alternative dispute resolution (ADR) provider in the UK via the EU ‘ODR platform’.
      • The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, i.e. where you have instructed us for purposes outside your trade, business, craft or profession.
      • The website address for the ODR platform is: http://ec.europa.eu/odr
  6. What will it cost?
    • We will not charge you for handling your complaint.
    • Please note that if we have issued a bill for work done on the matter, and all or some of the bill is not paid, we may be entitled to charge interest on the amount outstanding.
    • The Legal Ombudsman service is free of charge.
    • The ODR platform itself is free to use, but the ADR entity to which the complaint is transmitted may charge for its service. The ADR entity is responsible for informing all parties of the cost of its dispute resolution procedure.

Barings Solicitors. Registered Office: 8th Floor, Cardinal House, 20 St Mary’s Parsonage, Manchester, M3 2LY. Company Registration number: 07072321

Barings Solicitors is authorised and regulated by the Solicitors Regulation Authority under registration number 522572

Trustpilot

Get in Touch with Barings Law

We're Here to Help.

At Barings Law, your legal concerns are our top priority. Whether you need guidance on a complex legal matter or have questions about our services, our team is ready to assist you.

  • Media & Press
  • 0161 200 9960
  • info@baringslaw.com
  • Form

  • Should be Empty:
alt=""
  • Media & Press
  • 0161 200 9960
  • info@baringslaw.com

Claim Types

  • Bank Fraud
  • Business Interruption Claims
  • Data Breach Claims
  • Diesel Emission Claims
  • Microsoft & Google Claims
  • Mis-Sold Business Energy Claims
  • Mis-Sold Motor Vehicle Finance Claims
  • Mis-Sold Pension Claims
  • Immigration Law
  • Irresponsible Lending
  • St. James’s Place Claims
  • Tenancy Deposit Claims
  • Bank Fraud
  • Business Interruption Claims
  • Data Breach Claims
  • Diesel Emission Claims
  • Microsoft & Google Claims
  • Mis-Sold Business Energy Claims
  • Mis-Sold Motor Vehicle Finance Claims
  • Mis-Sold Pension Claims
  • Immigration Law
  • Irresponsible Lending
  • St. James’s Place Claims
  • Tenancy Deposit Claims

About Us

  • About Us
  • Careers
  • Case Studies
  • Client Testimonials
  • Press & Media
  • Staff Testimonials
  • About Us
  • Careers
  • Case Studies
  • Client Testimonials
  • Press & Media
  • Staff Testimonials

Resources

  • Help Centre
  • Contact Us
  • Newsletters
  • Help Centre
  • Contact Us
  • Newsletters

Get Social

  • X
  • LinkedIn
  • Facebook
  • TikTok
  • Instagram
  • X
  • LinkedIn
  • Facebook
  • TikTok
  • Instagram
Trustpilot
  • Accessibility Statement
  • Complaints Policy
  • Modern Slavery Statement
  • Privacy Policy
  • Terms of Use & Cookies Policy
  • Accessibility Statement
  • Complaints Policy
  • Modern Slavery Statement
  • Privacy Policy
  • Terms of Use & Cookies Policy
  • Accessibility Statement
  • Complaints Policy
  • Modern Slavery Statement
  • Privacy Policy
  • Terms of Use & Cookies Policy
  • Accessibility Statement
  • Complaints Policy
  • Modern Slavery Statement
  • Privacy Policy
  • Terms of Use & Cookies Policy

Copyright © 2024 Barings Law.
All rights reserved.

Barings Limited is authorised and regulated by the Solicitors Regulation Authority.
SRA Number: 522572
Manage Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}
  • Home
  • Practice Areas
    • Business Interruption Claims
    • Data Breach Claims
    • Diesel Emission Claims
    • Immigration Law
    • Mis-Sold Business Energy Claims
    • Mis-Sold Motor Vehicle Finance Claims
    • Mis-Sold Pension Claims
    • Tenancy Deposit Claims
  • About Us
    • Our Story / Our Team
    • Careers
    • Client Testimonials
  • News & Insights
    • Case Studies
    • Latest News
    • Press & Media
    • Newsletters
  • Resources
    • FAQs
    • Feedback
    • Help Centre
  • Contact Us
Call Us Email Us