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Customer Service Executive

Location

Manchester

Salary

Up to £23,500 per annum

Job Type

Full Time

Barings Law is a multi-disciplinary law firm offering bespoke services for consumers and corporate clients.

We are proud of our burgeoning reputation as one of the leading law firms in Manchester, offering a range of legal services for individuals and businesses. Every client is unique to us, and we ensure that we work with them to achieve the best possible results.

Personal injury, financial mis-selling, consumer rights, data breaches and group litigation are just a few of the areas in which we are able to help our clients with high-quality legal representation.

Due to expansion to our team, we are looking to recruit a customer service executive, who will be based at our head office in Manchester.

The core focus of the role will be to engage and assist our clients through their claims process.

You will be our clients’ first point of contact and will provide them with advice and updates throughout their journey, from their initial contact to completion of their case, ensuring that they are satisfied with the service we provide at all times.

Skills

The successful candidate must have:

  • Excellent customer service skills.
  • Competence in using Microsoft Office software and customer relationship management platforms.
  • A fantastic telephone manner.
  • A positive and enthusiastic attitude.
  • Great attention to detail.
  • A passion for delivering high-quality customer service.

Accountabilities.

  • Answering queries from clients via telephone and email.
  • Handling outbound and inbound calls for new clients.
  • Dealing with the day-to-day movement of the clients through our customer relationship management systems.
  • Providing clients with exceptional standards of service.
  • Maintaining our database with clients’ details.

Benefits.

  • A competitive basic salary of up to £23,500 (DOE).
  • A position in a perfect city-centre location in brand new, modern offices.
  • The chance to work in a fantastic laid-back, professional environment.
  • Excellent ongoing training and support.
  • Great opportunities for career progression and personal development.
  • 25 days paid holiday + bank holidays
  • Dress Down Fridays
  • Company Events including weekly company updates.
  • Monthly Payday chocolates

Apply Now.

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Claim Types

  • Afghan Nationals
  • Bank Fraud
  • Business Interruption Claims
  • Data Breach Claims
  • Diesel Emission Claims
  • Microsoft & Google Claims
  • Mis-Sold Business Energy Claims
  • Mis-Sold Motor Vehicle Finance Claims
  • Mis-Sold Pension Claims
  • Immigration Law
  • Irresponsible Lending
  • St. James’s Place Claims
  • Tenancy Deposit Claims
  • Afghan Nationals
  • Bank Fraud
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  • Data Breach Claims
  • Diesel Emission Claims
  • Microsoft & Google Claims
  • Mis-Sold Business Energy Claims
  • Mis-Sold Motor Vehicle Finance Claims
  • Mis-Sold Pension Claims
  • Immigration Law
  • Irresponsible Lending
  • St. James’s Place Claims
  • Tenancy Deposit Claims

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SRA Number: 522572
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